TERMS AND CONDITIONS

**Please note:** this is a general template provided as a starting point. It should be reviewed by a suitably qualified legal adviser and tailored to our actual trading practices before launch.

Last updated: August 2026

## About us and these terms

This website is operated by Winner Promotional Clothing, supplying embroidered and printed clothing, workwear, teamwear, event kit and related items. These terms apply to quotations we provide and orders we accept, together with any specific terms confirmed in writing for your order. Where a written quotation or order confirmation says something different, that document takes precedence.

## Quotations and acceptance of orders

Quotations are based on the information supplied at the time, including garment choice, quantities, branding method and the number of print or embroidery positions. If any of those details change, the price may need to be revisited. A quotation is an invitation to proceed rather than a binding contract; a contract is formed when we confirm your order in writing. We may decline an order, for example where artwork appears to infringe someone else's rights or where a requirement cannot be met.

## Artwork, approvals and rights

You are responsible for making sure you have the right to use any logo, design, name or other material you supply, and that using it does not infringe a third party's rights. Where we prepare a visual, digitised embroidery file or proof, production will normally begin once you have approved it. Please check approvals carefully — spelling, colours, sizes, quantities and positioning — as approved artwork is used as the basis for production. You retain rights in the artwork you supply to us.

## Product descriptions, sizing and reasonable variations

We take care to describe garments accurately, but products are supplied to the manufacturer's specification and sizing. Colours shown on screen can differ from the finished garment, and there can be minor variations between batches, dye lots and stitch or print reproduction. Sizing guidance is indicative; where sizing matters, please ask us about samples before ordering.

## Pricing and payment

Prices are as set out in your quotation or order confirmation. Unless stated otherwise, prices exclude delivery, and any applicable taxes will be shown or confirmed separately. Payment terms are those confirmed for your order in writing. If a price has been quoted in error, we will let you know before proceeding.

## Production and delivery estimates

Any production or delivery timescale we give is an estimate based on current workload, stock availability and the timing of your artwork approval. We will always tell you if a date looks at risk. Where a deadline such as an event date is critical, please make that clear in writing at the outset so we can confirm whether it is achievable.

## Changes and cancellations

If you need to change or cancel an order, please contact us as soon as possible. Whether a change can be made, and any costs already incurred for garments, digitising, screens or production time, will be discussed and confirmed with you in writing before we proceed.

## Personalised goods and returns

Branded and personalised items are made to your specification, so the usual right to change your mind does not generally apply once production has begun. This does not affect your legal rights in relation to goods that are faulty, damaged or not as described.

## Defects and reporting issues

Please check goods on receipt and let us know about any shortage, damage or apparent defect promptly, with photographs where possible, so that we can investigate. We will discuss an appropriate remedy with you, which may include repair, replacement or a refund in respect of the affected items.

## Liability

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud. Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, revenue or opportunity, and our liability in relation to an order is limited to a reasonable amount having regard to the value of that order, as confirmed in the relevant order documentation.

## Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as supplier or courier failure, industrial action, severe weather, utility or IT outages or other similar events. Where this happens we will contact you and agree a sensible way forward.

## Website content and intellectual property

The content of this website, including text, images and layout, is owned by us or our licensors and may not be copied or reused without permission. Site content is provided for general information and may be updated or amended at any time.

## Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute, save where legislation gives you the right to bring proceedings elsewhere.

## Contact us

If you have a question about these terms or about an order, please contact our team.